Enhance customer experience as a Customer Engagement Specialist focusing on live chat communications. Drive lead generation and promote high-quality appointment setting.
In this full-time position, you'll manage live chat inquiries by quickly qualifying leads and coordinating appointments. Your goal is to create a seamless online experience by maintaining efficient communication and accurate data entries in the CRM. This role requires multitasking and a strong customer-first mindset to achieve dealership targets.
Key Responsibilities:
• Respond to incoming live chat inquiries promptly
• Qualify customer needs and create leads
• Set appointments aligning with Sales Team schedules
• Document all customer interactions accurately in the CRM
• Collaborate with sales for lead handoff
Requirements:
• Experience with automotive sales and processes preferred
• Ability to manage multiple conversations effectively
• Familiarity with CRM and chat software is a plus...