Lead customer relations at Fastfrate Group as a Customer Engagement Manager in Calgary. Drive service excellence and ensure client satisfaction through effective engagement strategies.
Fastfrate Group is seeking a Customer Engagement Manager to oversee essential client accounts in Western Canada. This role emphasizes collaboration with sales and internal teams to proactively address issues while enhancing customer satisfaction. You will play a crucial role in monitoring performance metrics, identifying growth opportunities, and making a significant impact on customer relations.
Key Responsibilities: • Manage structured customer engagement cycles and follow-ups • Serve as the primary contact for sales escalations • Monitor revenue trends and communicate proactively • Coordinate with teams for timely customer concern resolution • Track on-time performance metrics for improvement insights