The Customer Care Specialist is responsible for order processing for factory, distributed goods, and service orders. This is a hands-on role requiring active participation in the day-to-day activities of the department. They will liaison with the Sales Account Managers and Field Support Specialists on a day-to-day basis as well as other departments. The individual will be responsible for coordinating timely deliveries of products and services to the customer with clear and accurate delivery dates and follow-up. They will ensure the accuracy of the data entered into the ERP system and customer requests are handled in a courteous, professional and timely manner as well as facilitate continuous improvement activities that enable the business to enhance the overall customer experience.

Core Duties/Responsibilities: