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Customer Care Specialist at Reputable Company

Hospitality Full Benefits Career Growth
Company

Confidential

Location

Ghana, Ghana

Posted

June 14, 2026

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About This Opportunity

We are looking for a Customer Care Specialist to assist our customers with technical problems when using our products and services.

Customer Care Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.


To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.


You should also be familiar with help desk software.


Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat

    Identify customer needs and help customers use specific features

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

    Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to pro...