Join Victaulic as a Customer Care Representative in Surrey, BC, and enhance customer experiences through effective communication and order management. This full-time role requires dedication and a detail-oriented mindset.
You'll interact with customers via phone and email, assisting with order entry, inquiries, and stock checks. This position supports Victaulic’s commitment to high-quality service, where you will work alongside our supply chain and sales teams to exceed customer expectations in a fast-paced environment.
Key Responsibilities:
• Process orders efficiently in the BPCS (AS400) system
• Respond to customer inquiries in a timely manner
• Expedite sourcing to meet customer requests
• Deliver exceptional service to elevate customer experience
• Collaborate with various internal departments
Requirements:
• 3-5 years in customer service environments
• Outstanding written and oral communication skills
• Ability to manage deadlines and multiple pri...