As a Customer Care Lead, you will be essential in delivering top‑notch customer service. You will lead a team, manage daily operations, and drive continuous improvements. This role requires a proactive approach to problem‑solving and effective communication with both your team and senior management.

• Supervise the assigned team and manage daily workload and performance.
• Deliver and drive solutions; assist in identifying and implementing improved ways of working within the Customer Care team.
• Manage the DDM process for your team, setting clear objectives aligned with organizational goals, supporting individual development and training needs, and conducting regular meetings to review progress.
• Proactively enhance the service and experience for our customers by implementing action plans and escalation procedures to address issues and identify improvements.
• Communicate effectively with the t...