Description and Requirements

Business Area Description:

TheLenovoWorkplace Servicesserves as a Single Point of Contact (SPOC) for End User Managed Services anddelivers comprehensiveIT support toCustomer’s end users. Integrated with our customer’s IT functions and processes, LenovoWorkplace Servicesperforms end to endsupport, both locally and remotelyon behalf of our customers.

Key Objectives of Position:

The Curation and Automation Leaderisresponsible for leading and coordinating a cross-functional automation squad focused on advanced knowledge curation (KCS-based), data taxonomy, automation, closed-loop knowledge management, and continuous improvement across Digital Workplace services.

This role ensures that ITIL/ITSM practices, KCSmethodology, automation initiatives, and shift-left strategies are consistently applied. It also guarantees that quality standards aremetand that improvement opportunities are effectivelyide...