Cubic Transportation Systems seeks a Service Delivery Manager to oversee customer success and operational excellence across all service areas. Drive impactful outcomes in a senior leadership role.
Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.
Key Responsibilities: • Own SLA compliance and customer satisfaction metrics • Lead cross-functional teams to achieve unified service outcomes • Monitor service performance and initiate improvements • Coordinate major incidents and ensure change management • Prepare for deployments and operational readiness