Join RBC Bank as the Cross Border Digital Strategy Director to enhance digital client experiences and drive channel innovation. This pivotal role focuses on strategy execution and client journey optimization.
In this directorial position, you will lead the development of the client experience strategy while collaborating across departments. Your task will involve utilizing data to refine strategies, manage digital acquisition, and solve service issues. This leadership role emphasizes continuous improvement and measurable metrics.
Key Responsibilities:
• Drive digital channel design and user journey strategies
• Conduct comprehensive assessments and gap analyses
• Foster relationships with IT and digital partners for integration
• Establish clear performance indicators for initiatives
• Create business cases supporting strategic goals
Requirements:
• 8-10 years in digital channel management within financial services
• Proven strategy development and executi...