Locations: Toronto, Vancouver, Ottawa, Calgary, Halifax, St. John's, Kelowna, Prince George, Victoria
Work Model: Hybrid
Salary: $65,000 - $75,000 CAD
Responsibilities
Gather, analyze, and define requirements for various teams, managers, stakeholders, and departments.
Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
Distinguish business needs from system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with the organization’s architecture and gove...