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CRM Technical Business Analyst

Hospitality Full Benefits Career Growth
Company

Canadian Cancer Society

Location

ottawa, Canada

Posted

June 10, 2026

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About This Opportunity

CRM Technical Business Analyst

Vacancies: (1) current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John’s, NL | Kelowna, BC | Prince George, BC | Victoria, BC

Work Model: Hybrid Work Model

Salary Band: $65,000 - $75,000 CAD

What You’ll Be Doing

  • Gathers, analyzes and defines requirements for various teams, managers, stakeholders and departments
  • Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
  • Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
  • Document user stories, process flows, data models, acceptance criteria, and configurat...