CRM Specialist

Job Locations: BR-SP-Sao Paulo

ID:

Category: Customer Experience

Employee Class: Regular

Team Overview

Seeking a CRM professional with 2-3 years of proved experience on the field to accelerate commercial businesses fronts. This role is designed for people who love creating and transforming processes through data analysis.

Role Responsibilities

• Designing strategies and managing outbound campaigns and communications;
• Configuring and optimizing inbound chatbots;
• Structuring communication and management for service/telesales transfers;
• Conducting strategic meetings with multidisciplinary teams within 99/DiDi;

Role Qualifications

• Experience with structuring and managing communications and CRM journeys;
• Advanced English (we are a global operation);
• High level of proactivity and a focus on results.
• Experi...