Drive CRM excellence as a Program Lead specializing in Commercial Banking transformations. Seeking an experienced leader in Salesforce FSC or Microsoft Dynamics to enhance customer experiences.
This position focuses on delivering impactful CRM solutions within Commercial Banking. The ideal candidate boasts 10-15 years in CRM delivery, emphasizing enterprise implementations and relationship management. Collaboration with cross-functional teams and business stakeholders is crucial to achieve defined objectives and optimize processes.
Key Responsibilities:
• Lead the CRM program roadmap and execution
• Oversee planning, design, and implementation phases
• Collaborate with Sales and Operations to define requirements
• Drive enhancements in Salesforce FSC or Microsoft Dynamics
• Manage cross-functional teams and stakeholders
Requirements:
• 10-15 years in CRM program delivery
• Expertise in Salesforce FSC or Microsoft Dynamics
• Strong background in Commerci...