Overview

The Credit, Collection Administration & Performance Manager is responsible for overseeing credit risk performance, AR health, dunning effectiveness, execution of the bad‑debt strategy, and exception governance across the customer lifecycle. This role acts as a control and performance hub, ensuring policies are consistently applied, revenue leakage is identified and addressed, and decision‑making is supported by accurate analytics and reporting.

Essential Duties & Responsibilities

• Credit, Risk & Policy Performance
  • Own performance outcomes across credit risk, AR, dunning, and bad‑debt strategy.
  • Supervise credit analysts, risk analysts, and policy execution resources.
  • Monitor portfolio risk, exposure, delinquency trends, and policy effectiveness.
  • Ensure credit and collections policies are consistently applied, documented, and optimized.
  • Identify emerging risk trends and proactively elevate co...