<p>GENERAL SUMMARY<br><br>Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues<br><p>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</p><p></p><p>High School Diploma or GED required</p><p>Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred</p><p>General business skills such as typing; data entry and review; and use of phone, copier, and fax</p><p>Software skills, including use of Microsoft Office software and web-based applications</p><p>Customer service skills necessary to effectiv...