OVERVIEW

JOB PURPOSE:

Intake & Resolution Counsel is responsible for the timely, accurate, and efficient review of complaints received and for the substantiation, streaming and disposition of regulatory files to other departments within the Regulatory Division. Intake & Resolution Counsel conducts a risk assessment, identifies the regulatory issues, and collects information/documentation to close or stream files. As part of the gatekeeper function for the Division, Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues is not warranted. Intake & Resolution Counsel conducts a risk assessment of the regulatory issues identified in a complaint, as well as of the licensee’s status history, complaints history and discipline history. Intake & Resolution Counsel acts as a legal resource to the Intake & Resolution Officers and law clerks. Intake & Resolution Counsel conducts legal and other re...