**Company Description** Want to be part of a high-impact, fast-growing company?
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MedTrainer is looking for a **Core Customer Success Manager** to join our team.
We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.
**Job Description** What You'll Do**
- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long-term, value-driven relationships with customers.
**Qualifications** What Yo...