Step into the role of Application Support Analyst at Scotiabank, specializing in Core Banking and Payments. This position emphasizes providing critical production support for applications servicing commercial clients in Toronto, Ontario.
In this dynamic role, you will work with a team focused on resolving incidents and supporting application performance through effective problem-solving and customer engagement. Your technical skills with cloud systems and databases will be key in championing a customer-focused culture and maintaining applications aligned with business objectives.
Key Responsibilities:
• Identify and resolve production support issues
• Collaborate to provide accurate technical specifications
• Keep systems operational per service level agreements
• Advocate customer-centric solutions and practices
• Monitor applications for reliability and stability
Requirements:
• Experience in a technical support helpdesk role
• Understanding of cloud pla...