Enhance customer support at Grimco as a Hardware and Software Service Coordinator, managing installations and schedules effectively. This role is pivotal in ensuring service excellence and client satisfaction.
This Toronto-based position supports Equipment Sales and Service teams by optimizing scheduling and process improvements. The coordinator will communicate with customers, technicians, and vendors to ensure timely service delivery and maintain accurate project tracking. Strong interpersonal and organizational skills are essential for success.
Key Responsibilities:
• Oversee scheduling of service calls and installations
• Maintain daily communication with all stakeholders
• Track and manage equipment orders and inventory
• Process invoices and manage RMA for parts
• Update and maintain service reporting systems
Requirements:
• Post-secondary education background
• Valid driver’s license and travel capability
• Experience using systems like HubSpot a...