*Contract to Perm*- Operational Remediation Analysts with ServiceNow Workflow and Ticketing experience-

Location: Scarborough/Hybrid (2 Days a Week on site)

Duration: 6 Months (Must be convert perm after)

 Hours: 37.5 Hours per week

Job #1 Analyst Role: FTE Salary Range: 97k with 10% Bonus Structure

Story Behind the Need

Business group: ITAM - Software Asset Management

Project: As SAM scales, operational ticket volumes are rising. L7 Analysts will triage and resolve tickets across discovery issues, broken workflows, unrecognized installs, missing software, and prohibited software remediation, partnering with SAM Tech Enablement, CMDB, endpoint, and app owner teams.

Typical Day in Role:

• Ticket Execution: Triage/respond to tickets; open SN incidents/tasks where required.

• Data Quality: Review reports for outliers/anomalies/incomplete records; drive resolution with platform/endpoint teams.

• Prohibited ...