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Responsibilities
Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams.
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.