Elevate customer experience as a Content Strategist with Scribd, Inc. This role focuses on optimizing help center content and ensuring self-service efficiency across various touchpoints.
Scribd, Inc. is seeking a Content Strategist who excels in high-level strategic thinking and strong writing skills. You will collaborate with internal teams, manage content updates, and monitor usability metrics. This position demands project management proficiency while crafting narratives and ensuring brand voice consistency throughout the Help Center.
Key Responsibilities:
• Design and optimize end-to-end self-service journeys
• Own and implement the Help Center strategy
• Track and report key performance indicators
• Collaborate with internal teams for consistent language
• Manage monthly content management tasks
Requirements:
• Bachelor’s degree or 3+ years in managing help centers
• Proven experience in leading cross-functional teams
• Strong writing, editing, and...