Responsibilities:

Motivate and strategize how the team will meet efficiency, productivity and consistency targets.

Ability to understand the CTQ parameters that affect the process and work on them.

· Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion

· Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals

· Elevate and escalate red flags to management on a duty of care perspective

· Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.

· Guarantee that base operational expectations and information security policies are enforced

· Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation

· Facilitate team meetings and team huddles

· Create an engaging and fun work atmosphere for...