Job Description : Our client is looking for Contact Centre Officer – in Ontario!

Must Have Primary Skills :

Phone‑based customer service experience in a structured, compliance‑driven, public‑interest, or administrative setting.

Exceptional written English (grammar, sentence construction) and disciplined note‑taking.

Proven ability to remain calm, empathetic, and impartial in sensitive or escalated situations.

Attention to detail and understanding of official record integrity.

Experience with CRM/case management (preferably D365).

Ability to interpret and apply policies/procedures accurately and promptly.

Nice To Have Secondary Skills :

Experience supporting regulators, tribunals, investigations, enforcement, or licensing bodies.

Prior use of Microsoft Dynamics 365 (D365) or comparable CRM systems

Experience drafting notes or summaries used in hearings, reviews, or formal decisions