**Penn State Health** - **Penn State Health Corporation**

**Location:** US:PA: Hershey
**Work Type:** Full Time
**FTE:** 1.00
**Shift:** Varied
**Hours:** 8:00a – 4:30p with other varied flexibility and occasional weekend rotation
**Recruiter Contact:** Garrett C. Kieffer at [email protected] (MAILTO://[email protected])

****** **Hybrid – Remote after training is completed****

**SUMMARY OF POSITION:**

Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, and Patient Relations inbound phone queues that support the entire medical institution including all hospitals, Medical Group, College of Medicine, and across all Penn State Health locations. Deploys excellent customer service engagement skills by phone and electronic mail. Responsible to accurately process a high volume and wide variety of calls by deter...