Definity is the parent company to some of Canada’s most long‑standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

The Contact Center AI Platform Technical Lead is a hands‑on technical leader responsible for designing and delivering comprehensive solutions for various contact center AI platforms at Definity. This role will lead the solution delivery of a CCaaS platform, Google AI applications that complement contact center operations, and other supporting contact center platforms such as workforce management and quality monitoring platforms. As a senior technical expert, you will provide hands‑on guidance to the development team, set solution standards, an...