Join TD as a Contact Center Representative in Montréal, Quebec, focusing on customer support within the Fraud Loss Prevention department. This role is all about delivering tailored solutions.
Working in a dynamic contact centre, you will provide valuable support to ensure safe banking experiences for clients. Emphasizing legendary service, interaction with customers will require empathy, level-headedness, and a sound knowledge of TD's offerings. Continuous training and performance metrics will shape your development and success within the organization.
Key Responsibilities: • Engage with customers via phone to address inquiries • Resolve issues quickly, ensuring customer satisfaction • Meet performance metrics and objectives consistently • Participate in ongoing training sessions regularly • Maintain confidentiality with sensitive customer data
Requirements: • High School Diploma or equivalent • Bilingual ...