Provide service/ support to customers using HCM integration with client's HR system of record on global platform GUIDING PRINCIPLES
Responsible for client relationship regarding the global integration services
Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions
Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc..
Responsible for managing global Change request Process and co-ordinate all regional/local service teams where local involvement is needed (global & local system maintenance and testing co-ordination)
Responsible for consistency message and quality level of Client Service across all 3 regions