Join Scotiabank as an Employee Services Consultant in Toronto, Ontario, and shape the future of HR solutions. This 11-month temporary position focuses on optimizing client relations and service delivery.
As a consultant, you will provide advisory support for HR inquiries, ensuring clarity and efficiency in responses. Your role includes working with employees, dependents, and vendors, facilitating their understanding of HR policies, and resolving issues via email and telephony. Your goal will be to foster a positive experience while adhering to service level agreements and guidelines.
Key Responsibilities: • Answer HR-related inquiries accurately and timely • Assist users in HR system navigation and usage • Keep track of inquiries in management systems • Proactively identify and recommend service improvements • Enhance customer satisfaction through effective problem solving