Job Description:

Duties & Responsibilities:

1. Provides technical support to clients through the Service Desk:

Provides primarily Level 2 and occasionally Level 1 support to resolve IT incidents or escalate them to others teams in IT, as needed.

• Prioritizes, tracks, and updates incidents and requests in an IT Service Management system on a regular basis to reflect current information and status.

• Provides technical hardware and software support.

• Provides regular status updates to users regarding the state of their incidents and/or requests.

• Answers basic technical or practical questions relating to the use of technology.

• Provides training to users by demonstrating and assisting in the use of supported software and hardware.

• Provides recommendations to process work-flows and escalation d installation of various computer software, hardware, equipment, and ...