RAC is seeking a Complaints Resolution Specialist in Joondalup. Utilize your analytical skills and empathy to ensure high-quality resolutions for member complaints while driving improvements.
As a key member of the team, you will investigate complicated member complaints, perform remediation assessments, and consistently deliver fair and compliant outcomes. Your work is essential to shaping member satisfaction, allowing you to communicate effectively and compassionately while ensuring compliance with industry standards. Join us in making a lasting impact on member experiences at RAC.
Key Responsibilities:
• Investigate and manage member complaints with integrity
• Communicate outcomes clearly in writing and through calls
• Maintain thorough case management documentation
• Identify root causes and areas for improvement
• Support internal dispute resolution processes
Requirements:
• Experience in complaint management or case handling
• Understanding of ASIC ...