Manage and drive the incident management process from Start to Finish.
Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
Facilitates and ensures Issue Management Quality Standards are met for issues documented- Act as the Single point of Contact for issue metrics.
Transform raw data into useful metrics and reportable information for senior leadership.
Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.