Drive impactful community support as the Manager of Community Support and Information with Parkinson Canada. Oversee client services and ensure top-quality support for those living with Parkinson’s.
As the Manager, you will lead end-to-end management of client support services, including a multi-channel helpdesk model. This role focuses on service operations, team management, and quality assurance, crucial for delivering inclusive support. Your leadership will empower a skilled team, ensuring consistent communication and alignment with operational goals.
Key Responsibilities: • Oversee the helpdesk platform with technology partners • Monitor performance and optimize service workflows • Lead team planning, scheduling, and performance management • Establish service quality standards and client experience protocols • Collaborate with knowledge management and peer support teams