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Command Center Monitoring Supervisor

Hospitality Full Benefits Career Growth
Company

Expeditors

Location

Guatemala City, Guatemala

Posted

June 06, 2026

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About This Opportunity

Job Description

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations. With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.

Operational Excellence & Quality Assurance

  • Proactive Monitoring & Escalation: Respond to alerts and provide expert support in critical escalations, ensuring timely and effective resolution. Serve as on‑call support for high‑severity incidents..
  • Quality Assurance: Regularly review Command Center monitoring activities and incident reports to identify root cause for errors and actionable insights and recommend corrective actions. 
  • Training & Development: Assist in create training material and exercises to equip Command Center with the skills needed for effective alert response. 
  • Process Optimization: Implement strategies to improve communication, situational awareness, decision-making...