ABOUT THE POSITION

Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union.

NORMAL DAY-TO-DAY WORK

1. Contact Credit Union Members regarding loans in default via phone, email, and text message.
2. Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals, including by not limited to assisting the Default Management team by providing primary phone support for repossessions and other escalated collections matters.
3. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.