Become a vital part of NRG Energy as a Collections Quality Assurance Analyst. Focus on quality compliance, vendor management, and analytics in a remote environment.
This role supports collections operations by ensuring compliance and effectiveness through detailed audits and performance tracking. You will collaborate with vendors while documenting workflows and managing performance metrics. Your analytical skills will help identify risks and drive improvements throughout the collections process.
Key Responsibilities:
• Monitor and audit collection interactions for quality assurance
• Track KPIs and document performance findings
• Provide oversight for vendors to ensure strategy adherence
• Support User Acceptance Testing for system changes
• Analyze trends for actionable insights and recommendations
Requirements:
• High school diploma or equivalent
• Over 2 years of experience in collections or QA roles
• Strong analytical and reporting skills
• Prof...