Responsibilities

• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
• Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
• Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
• May train new team members

Education and Experience Required

• First level university degree with a focus in business or economics; MBA preferred
• Typically 4-6 years of experience in credit internally or in banking; or in collection

Knowledge and Skills

• Strong written an...