Begin an impactful career journey as a Collections Analyst with Teleperformance in Toronto. This hybrid role involves managing delinquent accounts while enhancing customer satisfaction.
In the Small Business Analyst role, you will take ownership of past-due accounts, employ your negotiation skills, and ensure compliance with collection standards. With a focus on mitigating financial risk, you will need a strong background in customer service or financial collections, along with the ability to analyze account data effectively.
Key Responsibilities:
• Oversee assigned queues of delinquent accounts
• Negotiate remedies to resolve overdue balances
• Identify and monitor high-exposure accounts
• Gather and analyze account data for solutions
• Document extensions, account closures, and repossessions
Requirements:
• Bachelor’s degree in Business, Finance, or similar
• At least three years of experience in relevant fields
• Knowledge of collections and complian...