Collection Management Analyst – Bogotá

Location: Bogotá.

About the job: The role is part of Sanofi Business Services (SBS) within a new captive Business Services centre in Bogotá, providing Account‑to‑Report, integrated Order‑to‑Cash, and HR services for SBS North America.

Integrated Order‑to‑Cash (iO2C) Process Coverage

• Customer Master Data, Pricing & Commercial Conditions
• Order Management
• Credit Management
• Collections & Account Receivables Management
• Cash Application
• Claims & Disputes Management
• AR Monthly Closing and Reporting

Main Responsibilities

• Deliver collections management services to SBS North America as per their respective Service Level Agreements (SLAs).
• Review AR ageing reports, perform collection & dunning, and follow‑up escalation actions.
• Address operational issues and follow through to resolution in an effective...