What's the role?

As a Collections Analyst, you will be responsible for analyzing collection performance, identifying trends in customer payment behavior, and providing actionable insights to improve recovery strategies, operational efficiency, and cash flow performance. In this role, you will support B2C Collections operations through reporting, KPI monitoring, process optimization, and cross-functional collaboration with Billing, Finance, IT, and Operations teams. The position reports to the Manager, Credit and Collections.

How can you add value?