At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same

Location: Colombia

In this role you will play a key role in:

• Handling escalations
• Ad hoc training
• Mentoring team members
• Attending stakeholders’ calls

Qualifications:

• B2 English level or above
• Call Routing troubleshooting and scenarios
• Database/SSO
• ILS/ GDPR
• ITL/ CTL Concepts
• Expressway, MRA/ MVA, LDAP Integration...