Become a leader in Personal Lines Insurance at CMB. This role is designed for individuals keen on customer service excellence while managing account renewals in a collaborative environment.
At CMB, the Personal Lines Manager plays a critical role in nurturing client relationships and overseeing their account servicing. By working closely with the Service Supervisor, your primary responsibilities include guiding the team and ensuring client satisfaction through proactive communication. You will be an instrumental force in achieving departmental goals and promoting a culture of continuous learning.
Key Responsibilities: • Guide account renewals and build customer rapport • Respond efficiently to client inquiries and requests • Mentor and train Customer Service Representatives • Maintain accurate documentation of customer data • Assist in the collection of underwriting requests