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Cloud Support Engineer

Hospitality Full Benefits Career Growth
Company

Sutherland

Location

Bogotá, Colombia

Posted

June 04, 2026

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About This Opportunity

Job Description

The Cloud Cloud AppOps has the following duties:

  • Perform operational duties including application server health, service recycling.
  • Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
  • Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
  • Maintain operational documentation, e.g., incident tracking and run books. 
  • Produce metric reports including daily production status.
  • Review Client support tickets and requests under service SLAs.
  • Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
  • Provide on-call off hour support and work during non-prime shift hours.

Qualifications

  • 2+ years’ experience in Application / product...