Job Description

We are hiring a Client Support Specialist to join our global team. This position will support clients globally and will work Monday through Friday (with possible and rare weekend/evening coverage) for forty (40) hours per week.

The role combines a diverse set of responsibilities, including: responding to client requests for help on the phone or via email; assisting new clients to get started with our software including the migration of their supporter records and setup of their Engaging Networks accounts; developing client support materials; and encouraging our client community to engage with us and with each other. We need to find someone that will work pro-actively and creatively to ensure that clients get the most out of our software. The objective of our client support is never just to answer a question, but rather to help a client solve a problem, and achieve success.

The primary day-to-day responsibilities include: