Elevate your career with AbaData as a Client Support Analyst in Red Deer, AB. Be the go-to person for client inquiries and support, ensuring a smooth experience with our cutting-edge technology.
As a Client Support Analyst at AbaData, you will onboard and assist new and existing clients, acting as their primary contact for support. Your role involves building in-depth product knowledge, managing client devices, and performing routine maintenance tasks. Additionally, you will maintain detailed records of client interactions and enhance support processes by collaborating with internal teams.
Key Responsibilities:
• Serve as first contact for client inquiries via multiple channels
• Build comprehensive product knowledge for accurate support
• Manage client devices and perform technical troubleshooting
• Perform routine account maintenance and updates
• Maintain detailed records of client interactions in HubSpot
Requirements:
• Experience in customer-facing roles...