Become a Client Success Specialist at Broadridge, focusing on enhancing mid-market client experiences. Your expertise will ensure customer needs are met through dedicated support and relationship building.
In this role at Broadridge, you will serve as a trusted advisor to our mid-market clients. With five years of relevant experience, you will oversee client migrations, conduct training sessions, and lead workshops aimed at driving product engagement and satisfaction. Your analytical skills will help identify trends and recommend solutions that align with customer objectives.
Key Responsibilities: • Serve as primary contact for mid-market clients • Conduct business reviews to assess customer satisfaction • Lead interactive workshops to enhance feature utilization • Support onboarding processes for new clients • Analyze data to discover opportunities for product expansion