Lead Sodexo's client retention efforts as the Client Success Director in Etobicoke, ON. This hybrid position emphasizes client relationship management and driving innovative revenue growth strategies.
As the Director of Client Success, you will be responsible for overseeing client engagement through comprehensive management practices, ensuring that all client interactions align with our retention roadmap. Your role involves using data-driven insights to influence decisions and safeguard revenue streams across multiple accounts. You will actively collaborate with cross-functional teams and drive initiatives that foster long-term client satisfaction and growth.
Key Responsibilities:
• Conduct client interviews utilizing CFL methodologies
• Facilitate action plans for client retention
• Align renewal strategies with sales processes
• Maintain accurate documentation of client engagement
• Lead training initiatives for operational excellence
Requirements:
• Bachel...