The Client Specialist at BBD provides service and support for internal and external clients, processing transactions related to full-cycle group benefits administration.
Responsibilities
Support the Achievement of Customer Success Outcomes.
Process all transactions related to the full cycle of group benefit administration.
Anticipate, recommend solutions, and make decisions based on the needs of the client.
Ensure prompt response (24-48 hours) to client inquiries.
Maintain complete and accurate documentation of plan member changes.
Strive for continuous process improvement.
Adapt and support changing needs of the Customer Success team.
Understand all of BBD’s internal and client-facing technology.
Support and promote the use of BBD’s technologies for all clients.
Research, investigate, and provide client-focused solutions.