Job Title: Client Services Representative Location: Toronto, ON (Onsite)
Duration: + Months
Daily Responsibilities:
Ensure maintenances requests are attended to as per established SLA (service level agreement)– % within business days
Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics)
Responsible for monitoring various applications (SCM - Microsoft Dynamics, Outlook, RightFax, Express, Interview Browsers)
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client
Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners.
Identify gaps and areas of improvement, develop and implement changes to gain efficiency and be more effective Ac...