Drive customer service excellence as the Manager of Client Services at IPG. Your leadership will enhance client satisfaction through effective team management and strategic operational initiatives.
In this critical role, you will manage the client services team, ensuring a seamless customer experience. Responsibilities include mentoring staff, handling escalated issues, and working with Sales and Marketing to maintain service excellence. Experience in manufacturing environments is ideal.
Key Responsibilities:
• Develop and guide a team of customer service professionals
• Manage and resolve complex client inquiries
• Analyze team performance and implement recommendations
• Align service initiatives with sales objectives
• Maintain updated service training resources
Requirements:
• Degree in Business or a related discipline preferred
• 4-7 years experience in customer service or sales operations
• Proven ability to lead teams and improve customer experien...